Frequently asked questions

DirectFa uses only Meta’s official API and respects the platform’s limits, including the 24-hour reply window. The tools that put pages at risk generally rely on browser scripts or unofficial connections; we do neither.

No. You connect through Instagram’s own login screen and we receive only a limited access token. You can revoke it from your Instagram settings whenever you like, and you do not need our permission to do so.

Meta’s rules let you reply freely for 24 hours after the customer’s last message; after that, sending is restricted. DirectFa holds anything outside the window in a queue and sends it the moment the customer writes again. For urgent news such as a shipment, SMS takes the DM’s place, because it has no such limit.

One unit is used when a rule fires for one person, and that same rule does not count again for that same person for 24 hours. The messages inside a multi-step conversation — asking the size, collecting the address, receiving the receipt — are free. So a complete order is normally one unit, not ten.

Automatic replies pause until the next period starts, and the panel shows exactly how much is left — the delivery health section even estimates the day it will run out. You can upgrade from inside the panel at any moment.

Connecting a page usually takes under two minutes. For your first scenario you can install one of the ready-made packs for your line of business and edit it afterwards; building your own takes only a few minutes more.

Yes. The inbox shows which messages the bot has answered and which are waiting for you, and you can join any conversation at any point. For an unhappy customer, the AI assistant hands the conversation straight to you.

It depends on your plan — each plan card on the pricing page states its connected-pages limit, and you can upgrade from inside the panel at any time. Every page keeps its own isolated world: rules, products, orders and bookings never mix between pages.

On our own servers in Iran. You can export the phone numbers and orders whenever you want, and the data deletion page explains how to have everything erased.