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Contact us

Before you write, your answer may already be in the FAQ — the questions we get most are answered there.

If you have an account, open a ticket

The fastest route. A ticket is tied to your account, so you never have to explain which page you mean.

Go to support in the panel

General support

A question before signing up, a technical problem, or anything that fits nowhere else.

support@directfa.com

Privacy and data deletion

A request to delete your data, or a question about what we store about you.

privacy@directfa.com

Send a message

Write the subject and the message; your own email app does the rest.

This button opens the message in your own email app, so you can read it before it goes. If you would rather, write straight to support@directfa.com .

For technical problems, putting the order tracking code or the customer’s username in your message helps us find it far faster.