Everything an Instagram shop needs, in one panel

Auto-reply rules

Write one keyword; the answer sends itself.

You write a ready answer for “price”, “size” or “in stock”. The rule fires on DMs, on comments under a post and on story replies, and you can limit it to one particular post.

Customer finder

Unanswered buying questions under your posts, answered with one tap.

The comments of the last seven days under your posts are read, and the people who asked the price, the stock or how to buy — and got no answer from anyone, neither a rule nor you — are listed. One tap sends each of them one private message: the reply of the rule you wrote for that post, or your own text. Instagram allows one private message per comment, and only up to 7 days after it; the customer finder keeps to that rule. The first time is free for every page.

Unified inbox

Every conversation in one place, without opening Instagram.

You read and answer your page’s DMs from inside the panel. It is clear which messages the bot has handled and which are waiting for you, and you can step into any conversation yourself.

Conversation builder

Take a complete order without typing a word.

You build a multi-step conversation: a menu, the product choice, asking for the size, collecting the address and phone number, and finally the receipt photo. Every step has its own buttons and its own branch, and the answers become an order directly.

Comment guard

Stops people poaching customers under your posts.

Comments that leave a phone number, or that contain words you have banned, are hidden or deleted automatically. You can read the list of blocked comments, so you know nothing was caught by mistake.

Photo and voice attachments

An automatic reply is not only text.

Add photos, voice messages and buttons to your replies — or send them together in one card with several photos, which is what a customer expects from a real shop.

NewAll plans

A/B message testing

Write two texts; let the numbers pick the winner.

Give any rule a “version B”: each person always sees the same variant, and the reply-back rate of both is counted. Until the sample is big enough, the panel calls no winner — decisions come from real numbers, not hunches.

After-hours auto-reply

A midnight message never goes unanswered.

The bot works around the clock; this message goes out only when no rule and no assistant had an answer and it falls outside the hours you set — at most once per person per night, so it never nags.

Industry starter packs

Fashion, beauty, food or services — start in one click.

Each vertical ships a ready set of rules, an order flow and conversation starters. Install, edit the wording to taste, and the page answers from day one.

Live simulator

Try it before you switch it on.

You type a word and see which rule fires and exactly what would be sent — without a message reaching a real customer.

Conversation starters

Customers don’t know what to ask — suggest it.

Ready-made questions shown to a customer as they open a DM with you, each one wired to a rule or a flow of yours.

Artificial intelligence

For the question no rule covers

1 features

AI assistant

An AI salesperson that answers from your catalogue.

You write your page’s knowledge base once and the assistant answers from that alone — but like a salesperson: it looks up products and prices in your live catalogue, reports order status with the tracking code, mints a discount code for hesitant buyers within the cap you set, detects unhappy messages and alerts you, and understands voice notes. For a cautious start, there is a draft-only mode.

Sales and orders

From “how much?” to the payment receipt

16 features

Order board

Move an order along; the customer hears about it.

Every order is a card that moves between “new”, “preparing”, “shipped” and “delivered”. Each move sends the customer a notification, and the postal tracking code is recorded in the same place.

SMS notifications

When the DM window is closed, an SMS still arrives.

Meta only lets you reply freely for 24 hours after a customer writes. SMS has no such limit: status changes and tracking codes reach the customer, and new orders and receipts reach you.

Products and prices

Your shop’s catalogue, entered once.

Products are stored with a photo and a price, then used everywhere: in the order conversation, in the link-in-bio storefront, and in the AI assistant’s answers.

Live gold and coin prices

Today’s gold and coin prices, fetched from the market every minute.

Prices for 18k and 24k gold, melted gold, bank coins and Parsian coins are fetched from the market every minute. One keyword answers DMs and comments with today’s price list, each price with its time; gold products are priced from their weight with your making charge and profit, and the conversation builder has a price calculator too. If a price is more than three days old, that product stops selling instead of quoting a stale number.

Dollar-priced products

Price it in dollars; the Toman price keeps itself current.

Enter a product’s price in dollars, euros, dirhams, lira or yuan, with your own margin and an optional fixed cost. The Toman price is worked out at the live free-market rate and updated with every rate change; the AI assistant, product cards and the storefront all show that same current price. If the rate hasn’t refreshed for more than three days, the product pauses until a fresh rate arrives.

Stock levels

What has run out cannot be sold.

Stock drops with every order and a sold-out product leaves the catalogue automatically — so you never take an order you cannot ship.

Waiting list

Out of stock is not the same as a lost customer.

A customer joins the queue for a sold-out product and hears from you the moment you restock it.

Bulk order tools

Twenty orders, one move.

Change the status of several orders at once, enter tracking codes in a batch, and print ready-made postal labels with sender and receiver addresses.

Automatic delivery check

The bot asks “did your order arrive?” for you.

A few days after shipping, the customer is asked whether the order arrived. “Yes” marks it delivered automatically; “no” alerts you — before it turns into a complaint.

Online booking

Customers book their own appointments in the DM.

For salons, clinics, studios and consultants: the customer sends one word and the bot asks for the service, staff member, day and time — from your real calendar and capacity. Deposits are confirmed with a receipt inside the chat, automatic DM and SMS reminders go out, and cancelling takes one message.

NewAll plans

Smart shipping cost

Products + delivery — the customer always sees the full total.

Set a flat delivery cost and a free-delivery threshold once; after a product is picked, the breakdown (products, shipping, total due) goes to the customer automatically. Discounts only ever touch the products, and a “free shipping” coupon zeroes the delivery line.

Tracking page & invoice

One link: live order status plus a printable invoice.

Every order gets its own public link: the customer sees the stage, payment status, shipping cost and postal tracking code without opening Instagram, and can print a formal invoice. The same link rides along inside status messages.

Link-in-bio storefront

A shop page for the one link Instagram gives you.

A public product page with an “order in DM” button. Every tap starts the order conversation on that exact product, and the reviews you have approved are shown there too.

Property pack

A customer sends a listing code and gets the whole file, photos included.

For estate agencies and consultants: every listing has a code, and a customer sends just that code to see the price, area, floor, amenities and every photo — with no rule to build. Ask about budget and they get the page's own price ranges with the number of listings in each, then pick theirs. A listing already gone offers the closest ones instead; a buyer's phone number is filed against that listing's code; a viewing request lands on the desk; and each buyer's budget is kept so a matching listing — or a price drop — tells them by itself. The owner's name and number and the exact address are never sent to a customer, and every listing carries a private link where its owner can see the demand for it.

Leads and phone numbers

Every number given in a conversation lands in one list.

Every phone number captured in your conversations is collected into one exportable list, with the username it came from and the date.

Integrations & API

The panel plugs into your own site and software.

Every order, contact and receipt is POSTed the moment it happens as a signed message to any URL you choose (your WordPress site, say), and the API key lets your own system sync stock and prices, read orders and update their status — with ready-made WordPress sample code.

Customer club

Keeping a customer costs less than finding a new one

6 features

Customer club

You know which customer is about to drift away.

A record for each customer with their total spend, an automatic segment (VIP, at risk, new), and a group message you can send to any segment.

Post-purchase follow-up

Winning back a past customer costs less than finding a new one.

After delivery, a satisfaction message goes out, and a repeat-purchase offer follows at the intervals you set. A customer who reaches a set number of orders is issued a loyalty discount code automatically.

Ratings and reviews

Real reviews, without having to ask twice.

Once an order is delivered, a star-rating request is sent automatically. The reviews you approve appear on your public storefront.

Discount codes

Discounts with a usage cap and an expiry date.

Create a percentage or fixed-amount code that applies inside the order conversation itself — with a limit on how often it can be used and a date it expires.

Birthday greetings

One message a year that gets remembered.

The customer’s birthday is recorded in the conversation on the Persian calendar, and on the day itself the greeting goes out automatically with a discount code.

Refer a friend

A happy customer is your next salesperson.

Every customer gets their own invite link. When their friend buys, the reward for both of them is issued automatically.

Marketing and growth

Grow the page, don’t just run it

10 features

Telegram bot — second channel

If Instagram goes down, your sales don’t.

Paste a @BotFather token and everything lights up: the same rules and flows, order taking with receipts, appointment booking and the shared inbox — on Telegram. Telegram messages never touch your DM quota, and with no 24-hour window, broadcasting to every bot contact is always possible.

Broadcast messages

News of a sale, to everyone you are allowed to message.

A group message that goes only to people whose 24-hour window is open — which is to say, exactly the people Meta permits you to message. Telegram bot contacts always stay on the list; Telegram has no window.

Comment giveaway

Pick the winner in the open.

Draw from the comments on a post, with follow, mention and keyword conditions — and the list of entrants stays open to inspection.

Prize wheel

Follow, then spin.

A customer spins the wheel with one word in a DM — only if they follow you, and only once a day. The prizes are real discount codes, not stickers.

Live shopping

Comments don’t go unanswered mid-broadcast.

During a live, comments are answered automatically, and a live counter shows how many orders that broadcast has brought in.

Scheduled publishing

Make the post now, publish it on the hour.

Queue posts, stories and reels and they are published on your page automatically — with suggested times drawn from when your audience is most active.

DM links and QR codes

From the parcel to the DM, one scan.

An ig.me link with the keyword already filled in, plus a printable QR code — and a count of how many times each one was used.

Story-mention thank-you

Nobody who mentions you goes unanswered.

When a customer mentions your page in a story, a thank-you — and a discount code, if you want one — is sent to them automatically.

Selling from stories

Post the story. We handle the rest.

Say once which product a story is about, and every reply to it — “how much?”, “in stock?”, even a single emoji — is answered with that product: photo, price, availability and an order button. Afterwards you can see which stories actually sold.

Abandoned order recovery

Someone who left mid-order won’t come back — unless you remind them.

Customers who abandoned an order conversation half-finished are identified, and one ready-written message reminds all of them at once.

Reporting

See where in the journey you lose customers

7 features

Sales report and conversion funnel

Exactly where in the journey you lose customers.

From the first interaction to a confirmed payment, every step with its own conversion rate. Beside it, daily revenue, your audience’s golden hours, and which scenario brought in the most sales.

Post revenue attribution

Which post actually made money?

Instagram only tells you likes and reach; this shows each post’s full path: comments, DMs, orders and paid revenue in Toman — with a top-seller badge, comment-to-order conversion and reels-versus-photo comparison. Rules are ranked by money too, not message counts.

Audience insights

Who actually follows you — age, gender, city.

Straight from Instagram’s own statistics: your dominant follower persona, the age pyramid, gender split, top cities and the follower trend — beside a follower-to-buyer funnel. Answers three questions: what to sell, to whom, and where to advertise.

Smart weekly report

Your week at a glance, with the next move.

This week against last week, plus concrete suggestions: which in-demand product is out of stock, how many questions went unanswered, and when your allowance runs out at this pace.

Post performance report

Reach and engagement of scheduled publishes.

Reach, likes and saves for the posts published from the scheduler, next to the sales from the same period.

Delivery health

You know before your allowance runs out.

The error rate of your sends, the reason behind each failure, and a projection of the day your message allowance will run out.

Send logs

Every message that went out leaves a trace.

The full list of messages sent, with the contact’s handle, their incoming text, the rule that fired and the delivery result.

Account and team

Share the panel with the people you work with

4 features

Operator accounts

Your assistant does not need to see everything.

Give a colleague their own account with access to the inbox and the orders only — not to your subscription, not to settings.

Instant alerts

A new order lands on your phone the moment it happens.

Browser notifications for the moments that matter: new orders and bookings, payment receipts, a customer ready to buy or unhappy. Free and unlimited — and inside the panel, red counters beside each tab show what is waiting for you.

Official page connection

No password — through Instagram’s own screen.

The connection is made through Instagram’s official login, and we receive only a limited token that you can revoke from your Instagram settings whenever you like.

Support and tickets

Your question is logged, and you can follow it.

You open a ticket and get the answer inside this panel — without the conversation getting lost in a DM thread.