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Terms of Service

This document sets out the terms for using DirectFa. By creating an account or connecting an Instagram page, you accept them.

Last updated: August 11, 2026

1. Definitions and acceptance

“DirectFa” means the service available at directfa.com, and “you” means the person or business who creates an account on it. Using the service means you accept these terms and our Privacy Policy .

You must be at least 18, or use the service with a guardian’s permission, and you must have the legal authority to manage the page you connect.

2. What the service does

DirectFa automates replies on Instagram. It covers automatic answers to DMs and comments, multi-step conversations, order taking, a unified inbox, content scheduling, reporting, and AI-assisted tools.

Which features are active depends on your plan. We may extend, change or redesign features; if we remove one that your active plan relies on, we will tell you before the change takes effect.

3. Connecting your page, and Meta’s rules

Pages are connected only through Instagram’s official login. We never receive, store or ask for your Instagram password, and our access is limited to the permissions you approve on Instagram’s own screen.

  • Your use of the service must comply with Meta’s platform terms and Instagram’s community guidelines.
  • You can revoke access at any time, from our panel or from your Instagram settings.
  • Meta’s technical limits — such as the 24-hour messaging window — are outside our control, and the service cannot work around them.
  • If access is revoked or the token expires, automation stops until you reconnect.

4. Subscriptions, payment and renewal

  • Prices are in Toman and each plan runs for a stated period.
  • Payment goes through licensed bank gateways; your card details never enter DirectFa.
  • Subscriptions do not renew automatically — renewing is your own action.
  • On renewal or upgrade, usage restarts at zero and the new period is added to your current expiry.
  • When a subscription ends, your account is not deleted; the service stays available at the free plan’s level.
  • Unused allowance does not carry over to the next period.

How is one conversation counted?

Each person, for each rule, costs one unit of your allowance per 24 hours. The number of messages exchanged, form steps and button taps add nothing, and a message that never reaches the person is not counted. SMS and AI credit packs are metered separately from this allowance.

5. Refunds

If money left your account but the subscription did not activate, it is refunded in full once we have checked the transaction. Failed gateway transactions are normally returned automatically by the bank within 24 to 72 hours.

An activated subscription that has been used is not refundable, because the service is consumed as it is used. If a fault on our side made the service unavailable for part of your period, we add the equivalent time to your subscription.

6. Prohibited use

The following lead to account suspension:

  • Sending unsolicited bulk messages to people who have never interacted with your page.
  • Selling or advertising illegal goods and services, or content that breaks Iranian law.
  • Collecting personal data from your audience beyond answering them and taking orders.
  • Connecting a page you are not authorised to manage, or impersonating another person or brand.
  • Attempting to disrupt the service, bypass allowances, or reach another user’s data.
  • Transferring or selling access to your account to a third party without arranging it with us.

You are responsible for the content sent to your audience and for the accuracy of your business information.

7. Availability and support

We work to keep the service stable, but 100% availability is not guaranteed. Planned maintenance is announced in advance.

Part of the service depends on outside providers such as Instagram, payment gateways and the SMS platform. Problems there may temporarily affect the panel. Support is provided through tickets in the panel and the channels listed on our contact page.

8. Intellectual property, liability and termination

  • All rights in DirectFa’s software, design and brand belong to us. Content you put into the panel belongs to you.
  • Our liability is capped at the amount you paid for the current subscription period.
  • We are not liable for indirect losses such as lost profit or missed sales opportunities.
  • You can close your account at any time; to erase your data completely, see the data deletion page .
  • If these terms are breached, account access may be limited or blocked after notice — or without prior notice in urgent cases.

9. Changes and governing law

These terms may be updated, and the date of the latest change appears at the top of this page. Changes affecting your rights are announced before they take effect, and continued use afterwards means you accept the new version.

This agreement is governed by the laws of the Islamic Republic of Iran. The parties will try to resolve disputes by discussion; failing that, the competent courts have jurisdiction.

For any question about these terms, reach us through our contact page or at support@directfa.com .